Google Nest Hello Smart Wi-Fi Video Doorbell (NC5100US)

Description

NESVIDDOOR
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Google Nest Hello Smart Wi-Fi Video Doorbell (NC5100US)
Catalog #:
NESVIDDOOR
MFG Part #:
NC5100US
Condition:
Brand new, USA Warranty
Video Doorbell to Monitor Front Door
1600 x 1200 Resolution at Up to 30 fps
Night Vision Functionality
Dual-Band Wi-Fi Connectivity
Two-Way Audio Communication
Noise and Echo Cancellation
H.264 Video Compression
PRODUCT INFORMATION
The doorbell you’ve been waiting for.
Nest Hello lets you know who’s there, so you never miss a thing. It replaces your existing wired doorbell and delivers HD video and bright, crisp images, even at night. It’s designed to show you everything at your doorstep – people head to toe or packages on the ground. And with 24/7 streaming, you can check in anytime. Or go back and look at a 3-hour snapshot history to see what happened.
HD Video
Night Vision
24/7 Streaming
HDR
160 Degree Field Of View
Quiet Time
Makes other doorbells seem like dumbbells.
Nest Hello can tell the difference between a person and a thing, then alert you. Even if a visitor doesn’t ring the bell. With Nest Aware, it can also let you know if it spots a stranger or someone you know.
Person Alerts
Always On
Wi-Fi Connectivity
Say hello, even when you can’t.
HD Talk and Listen reduces ambient noise so visitors come through loud and clear. And when you can’t answer, quick responses let you reply to visitors with different prerecorded messages.
HD Talk and Listen
Noise and Echo Cancellation
Prerecorded Messages
Specifications:
Weight
4.28 oz (121.6 g)
Power requirements
16V AC–24V AC; requires a 10VA transformer and wired doorbell
Camera
1/3-inch, 3-megapixel (2K) color sensor, 8x digital zoom
Video
HD UXGA 1600 x 1200, up to 30 frames/sec, H.264 encoding, HDR
Field of view
160° diagonal
Audio
High-quality speaker and microphone
Lights
RGB light ring and status light
Night Vision
850 nm infrared LEDs
Operating temperature
Nest Hello is designed to work in temperatures from 14° to 104°F (–10° to 40°C)
Weather resistance
IPx4 rating
Security
128-bit AES with TLS/SSL
Wi-Fi
802.11a/b/g/n/ac, 2.4GHz or 5GHz (WEP, WPA, WPA2 encryption supported)
Bluetooth Low Energy (BLE)
802.15.4 at 2.4GHz
Product requirements
Requires a wired doorbell and chime.
Connectivity requirements
Wi-Fi 802.11a/b/g/n/ac, 2.4GHz or 5GHz (WEP, WPA, WPA2 encryption supported).
Working broadband internet connection with at least 2 Mbps upload speed (DSL may not qualify).
Requires a compatible phone or tablet with the free Nest app and Bluetooth 4.0. For more info visit  nest.com/requirements.
Bandwidth requirements
At 1600 x 1200, Nest Hello requires 800 to 2000 Kbps of upload bandwidth while streaming video. Nest Hello will use more bandwidth to stream video when there is more motion in the scene. If you subscribe to Nest Aware, your Nest Hello streams all video to the cloud for secure offsite storage. At 1600 x 1200, each Nest Hello could use 150GB to 600GB of upload bandwidth per month depending on the video quality setting.
Languages
The Nest app is currently available in:
English (US, UK)
Dutch
French (Canada, France)
German
Italian
Spanish (Americas, Spain)
Quick responses are currently available in
:
English (US, UK)
Danish
Dutch
Finnish
French (Canada, France)
German
Italian
Norwegian
Spanish (Americas, Spain)
Swedish
Green
RoHS compliant
REACH compliant
Recyclable packaging
Title 20 battery charger compliant
Support and limited warranty
Comes with a 2-year limited warranty (details in box). For support, visit nest.com/support.
Also includes theft replacement policy.
SPECIFICATIONS
More Product Information for the Google Nest Hello Smart Wi-Fi Video Doorbell (NC5100US)
The doorbell you've been waiting for.
Nest Hello lets you know who's there, so you never miss a thing. It replaces your existing wired doorbell and delivers HD video and bright, crisp images, even at night. It's designed to show you everything at your doorstep - people head to toe or packages on the ground. And with 24/7 streaming, you can check in anytime. Or go back and look at a 3-hour snapshot history to see what happened.
Specifications
General Information
Manufacturer
Google, Inc
Manufacturer Part Number
NC5100US
Brand Name
Google Nest
Product Line
Hello
Product Name
Hello Video Door Phone Sub Station
Product Type
Video Door Phone Sub Station
Technical Information
Communication Mode
Full-duplex
Camera
Camera Resolution
3 Megapixel
Diagonal Viewing Angle
160°
Power Description
Input Voltage
16 V AC
Input Voltage
24 V AC
Power Consumption
10 W
Physical Characteristics
Durability
Water Resistant
Durability
Weather Resistant
Height
4.6"
Width
1.7"
Depth
1"
Weight (Approximate)
4.28 oz
Miscellaneous
Package Contents
Nest Hello Video Door Phone Sub Station
Chime Connector
15° Wedge
Release Tool
Masonry Drill Bit
Window Decal
Wall Plate
Extension Wires
Wall Anchors
Screws
Quick Start Guide
Application/Usage
Door Entry
Additional Information
Camera
1/3-inch, 3-megapixel (2K) color sensor, 8x digital zoom
Video
HD UXGA 1600 x 1200, up to 30 frames/sec, H.264 encoding, HDR
Audio
High-quality speaker and microphone
Lights
RGB light ring and status light
Night Vision
850 nm infrared LEDs
Operating temperature
-4° to 104°F (-20° to 40°C)
Security
128-bit AES with TLS/SSL
Wireless
Wi-Fi 802.11a/b/g/n/ac, 2.4GHz or 5GHz (WEP, WPA, WPA2 encryption supported)
Bluetooth Low Energy (BLE)
802.15.4 at 2.4GHz
Product requirements
Requires a wired doorbell and chime.
Connectivity requirements
Wi-Fi 802.11a/b/g/n/ac, 2.4GHz or 5GHz (WEP, WPA, WPA2 encryption supported).
Working broadband internet connection with at least 2 Mbps upload speed (DSL may not qualify).
Bandwidth requirements
At 1600 x 1200, Nest Hello requires 800 to 2000 Kbps of upload bandwidth while streaming video. Nest Hello will use more bandwidth to stream video when there is more motion in the scene. If you subscribe to Nest Aware, your Nest Hello streams all video to the cloud for secure offsite storage. At 1600 x 1200, each Nest Hello could use 150GB to 600GB of upload bandwidth per month depending on the video quality setting.
Languages
English (US, UK)
French (Canada, France)
Spanish (Americas, Spain)
Certifications & Standards
IPX4
Environmentally Friendly
Yes
Environmental Certification
RoHS
Environmental Certification
REACH
Country of Origin
China
Warranty
Limited Warranty
2 Year
IN THE BOX
Nest Hello Video DoorbellChime Connector15 WedgeRelease ToolMasonry Drill BitWindow DecalWall PlateExtension WiresWall AnchorsScrewsLimited 2-Year Warranty
Terms & Conditions
Shipping & Handling Policy
Please note that - depending on your geographic location - not all methods are available. Make sure to select the appropriate method
referring to the table below which indicates the cheapest available shipping method for your location.
Your address
Cheapest shipping method
Continental US Physical Addresses
Standard Flat Rate Shipping Service
Note: Usually ships free* via Fedex thus this option is
not available
to PO Box addresses
Continental US PO Box
Expedited Flat Rate Shipping Service
Note: Will ship out via USPS Parcel Post
APO / FPO Military Addresses
Overnight Flat Rate Shipping Service
Note: Will ship out via USPS Parcel Post, shipping time is not guaranteed
Alaska, Hawaii, Puerto Rico
Overnight Flat Rate Shipping Service
Note: Usually ships via Fedex Express, shipping time is not guaranteed
*NOTE: Free shipping is only available to any physical address (not a PO Box) that is located in the lower 48 states. Shipping charges will apply if your address does not meet this criteria.
Failure to select the appropriate method will result in order processing delays as we await the payment of the additional shipping charge due. Our billing department will attempt to contact you to process the payment and ship your order. If payment is not made within 5 days after your order was placed, we will cancel and refund the transaction.
* Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.
International customers - Please note that we are not the party collecting the shipping & handling nor the import charges (duties and taxes)
FAQ
How Long Does It Generally Take To Process An Order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.
What Should I Do If An Item Is Missing From My Order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items.
Do All Of The Products You Sell Carry A Warranty?
All merchandise is brand new, factory fresh and includes the manufacturer's USA warranty unless clearly stated otherwise. Items in Certified Refurbished condition include a 2-year extended warranty backed by All-state. Items in seller refurbished condition are backed at minimum by a 90 day warranty. Items in Used or Open-box condition sold at closeout prices are sold as-is and do not always include a warranty.
Can The Signature On My Package Be Waived?
We apologize, but for security purposes, we cannot waive the signature on a package. You can make arrangements to pick up a package from the shipping terminal.
Payment, Returns & Checkout Information
Return Policy
You may return merchandise purchased from Buydig for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 30 calendar days after the date of purchase; it will be valid for 14 calendar days after it is issued.
Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Buydig Return Policy. Products that are returned to Buydig with a missing, damaged or altered serial number will be refused RMA service and returned to you.
Refunds
Refunds are applied to the payment method used at the time of purchase 2-5 days after receipt of the returned merchandise.
Exchanges
If you purchased a product from Buydig that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase
Defective Item
An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.
Damaged Items
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
International Customers
Please be advised that our products are intended for a US market. If it is to be used outside of the US, please check in advance that it will work. Returns on international orders require the customer pay the return shipping.
If an item you received is defective, we will certainly replace the item with a new one. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Replacement
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the full value of the returned product upon completion of our return process.
Returning Items
If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Buydig.
Television Returns
Buyers Remorse for TVs in Brand New condition:
If you are not 100% satisfied with your TV purchase, you may return it within 30 days from delivery for a full refund, less return shipping fees. Please note that a 15% restocking fee may apply. All returned TVs must be in their original box and include all packing material, manuals, and accessories.
Damages: Were here to help!
For Common Deliveries (FedEx, UPS):
Please inspect the TV and report any damages (e.g. cracked screen, scratches, dents, etc.) within 2 days by contacting us at 1.800.617.4686
For Special Handling/Freight deliveries:
Please open and inspect the TV prior to signing for it. If the TV is cracked or damaged, please refuse delivery and contact us immediately at 1.800.617.4686.
Please note damage claims will be denied for the following:
TVs with over 60 minutes of recorded usage
TVs that have been moved from the original delivery address
All damage claims must be made within two (2) days of delivery. We will issue a refund and cover all shipping costs.
International Returns
The customer is responsible for paying for return shipping should they decide to return the product.
Return Exception
Every item we sell is BRAND NEW and under manufacturer's warranty, unless clearly stated otherwise. Although we have a very flexible return policy on most of the items we sell, due to manufacturer restrictions, there are certain items on which we cannot accept returns. The manufacturer will generally repair or replace the item so long as it is under warranty.
Restricted products include:
A/V Furniture
Apple iPods
Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink
Drones - All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI
Mattresses
Mobile Phones
Opened Software
Personal Body Massagers
Opened packages of Apparel, Bedding or Linens
Used Cookware
BBQ Grills
Shavers
Special order items
Resellers & Bulk Orders Policy
Buydig does not ship to resellers and reserves the right to limit quantities and orders to all customers.
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